Shipping

COVID-19:

Your package may be delayed due to the impacts of COVID-19. We will not be held responsible for the status of your packaging once it leaves our hands. If your country is not currently accepting international mail from Canada, please order at a later date when it is safe to do so. We would like to thank you in advance for your patience and understanding!

We are doing our best to fulfil orders within 2-4 business days. Our estimated shipping times and service levels after dispatch are:

Shipping is calculated using the weight and dimensions of your order. Pricing will be determined at checkout. Please keep in mind, these time frames are not guaranteed as Covid, holidays, weather and mail volume can affect delivery. 

Where do you ship from? 
All our products are shipped from Ontario, Canada.

When will my order be shipped?
Please allow up to 2 - 4 business days processing time to prepare your order. Since our products are made from print to order and are hand packaged with love and care, we want to get them to you in the best shape.

Orders will be mailed out via Canada Post unless stated otherwise. For international orders, timing will vary depending on your local post office.

How does the "Pick up (Kitchener - Waterloo)" option work?
This option means that there is no shipping charge and you will have to come pick it up from us yourself. Once the order is placed, we will email you when it is ready and when you are able to pick it up at a designated location. We are located in the Kitchener-Waterloo region.

Customs and import fees:
Import fees may be applicable on international orders.

Please be aware of any fees your local customs office may charge before placing your order as buyers are responsible for any customs or import fees that may apply.

 
Feel free to contact us or email us directly at hello@lilacustudios.com if you have further questions!